Purchasing from us could not be easier.. Step 1 : Browse our website and add item to basket, from the basket you will have the option to continue shopping, update items and goto checkout. Step 2 : Carry on browsing adding as many items as you wish to basket, you can check items you've added by clicking the "view basket" link at top of page, from here you can also remove items. Step 3 : Once you are happy with items you have picked, you can now go through the payments process by clicking "checkout" link at top of page. Step 4 : Checkout, here you will need to enter shipping and contact details, you can also choose your payment preference. You will then be forwarded to a secure site for payment details. Step 5 : You will recieve email confirmation of order and payment, we will then contact you via email for expected delivery date.
Do you have a brochure?
Due to constantly changing stock, at the moment we do not do a printed catalogue as such as it would be out of date virtually as soon as it was printed, we are however looking into a PDF version which can be downloaded from our site.
Do you charge for delivery?
Yes, we add shipping to all orders (Free shipping to UK orders over £250.00) Shipping is worked out on total cart value - please see delivery and shipping charges.
Can I see the prices in my own currency?
We only list products in GBP as we only ship to UK destinations
Is there a minimum order?
At the moment, there is no minimum order. Also note, delivery if free on orders over 250.00.
How do I know its safe to order online?
When your credit card is used to make purchases over the Internet through our shopping basket, the information is encrypted using the latest 128 bit encryption. This technology ensures that your information protected from outside parties when transmitted from your computer to our computer. Our secure payment pages are supplied by paypal.com
Can I pay by credit or debit card?
Paypal accepts most major cards including Visa, Mastercard, Switch/Maestro etc without having to become a member.
What other payment methods do you accept?
At the moment only paypal is used for payments
What if I prefer not to send my card details online?
Paypal is our only method of payment at the moment and is one of the most secure online payment methods, protecting both the retailer and consumer. Please visit www.paypal.com for further information.
Will you keep my details private?
R-O-S never disclose buyers information to any third parties. We may, in the future, occasionally send site update information and follow up product news requests made by our customers at their own request. We only keep contact details for membership purposes, no CC transaction details are stored on our server.
My question is not answered on this page, where can I get more help?
Please use the contact form and we will get back to you as soon as possible.
